AFTERSALES DEPARTMENT

We consider that the maximum services you expect to receive are minimum limits to our services.

After sales department with its many staff of customer representatives technical teams will take it’s place in this marathon striving to help you go over those difficult miles of the road with pleasure. Our purpose is to show you the way and save you some time in completion of those consuming procedures. Our customer representatives who all speak English well, guide you with information obtained from sales department, in turning your dream’s house into reality, transpiring of all the beauty by smiling faces and sincere attitude.

Legal paperwork:
Notary, Title deed operations, Tax number acquiring, Visa and Residency permit operations, Necessary application documentation for public services.

Bank accounts:
Opening of bank accounts in currency you wish, for all payments by banks serving in English and online.

Public services:
Utility meters connections, phone and internet subscription, estate taxes.

Insurance services:
Health, content & house, vehicle, personal accident insurance services etc.

Technical support:
All your extra requests such as private pool, parking garage, landscaping, interior architecture etc. are made and followed up with coordination of technical support department.

Shopping and Home decoration:
Shopping tours for home and garden needs, ceramic-furniture selection, delivery and home design.

Hotel reservation and transfer:
Hotel reservations and airport transfer arrangements upon are made upon request for your visits during the construction period of your house.
Local information:
Help on shopping places, health services, transportation, activities, emergency phone numbers, mobile phone usages, exchange transactions, restaurant & bar locations.

General information:
All information needed on international services and procedures are provided.

You are lucky!

If your house is not built yet and/or under construction, you are free to pick your own interior wall colors, kitchen cupboards and ceramics, bathroom flooring and wall ceramics. You can also benefit from our guidance in furniture selection through variety of modern and traditional choices displayed in Hanel show house. We also have a website dedicated to these selections at www.hanelshowhouse.com that you might check out.

All the extra requests you might have, are forwarded to relevant technical team & project group by customer representative and necessary explanations made back to you in regards to these demands. Our friends, responsible of communications, will let you know of progress in construction by sending you periodically taken pictures. You can reach our regional offices located and serving for Ovacik & Calis at hanelaftersales@hanelhouse.com anytime you want, depending on where your house may be…

Our priority is to meet your expectations with quality and consistency and exceed them with new values.

There just may be some necessities and problems that you didn’t express. All you have to do is to get in touch with after sales department.